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Enjoy shopping at Bustan Alward store, which specializes in selling the most beautiful oriental and French fragrances.

Returns & Replacements Policy

We at Bustan Alward offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns customers make and may refuse to accept orders at our discretion if products are returned repeatedly.






Returns for damaged, defective or unwanted products:






At Bustan Alward, we strive to provide a complete and comprehensive description of the products displayed on our website https://bustanalward.com/ and we are always keen to display the products in the most accurate details. Despite that, we must acknowledge that errors may occur, so:-




If you receive an unwanted product, or the product you received is damaged or defective, you can return the product(s) to us by contacting customer service via (whatsapp or email), we are happy to serve you




Provided that none of the products to be returned to us has been used and that no Bustan Alward tags and stickers, if any, have been removed from them, and that they are in the same condition in which they were received, and that they are in good condition, and in their original packaging, in addition to the availability of the invoice original within seven (7) days of the date you received the order.




The customer will be sent a (return) policy, he must stick it in the front of the dispatch box for the damaged product and deliver it to the nearest SMSA shipping office by the customer.




Provided that a new product is sent to the customer without any financial cost borne by the customer.



Refund the price you paid for this product(s) and delivery charges, if any, via bank transfer to the personal account (of the buyer) within 10 working days.





We apologize for accepting returns if they have been damaged by misuse.




Full or partial cash refund for products or non-received products for any circumstance:




Any products to be returned to us must be unused, have no Bustan Alward tags and labels, if any, removed, be in the same condition as received, in good condition, in original packaging, and invoice must be available. original within seven (7) days of the date you received the order.






In the event he receives it, the customer will be sent a (return) policy, which the customer must stick to the front of the sending box for the product(s) and deliver it to the nearest SMSA shipping company by the customer, as soon as the parcel arrives and we have finished checking the returns and we agree to return it:




The price you paid for this product(s) will be refunded, provided that the customer bears all shipping and delivery fees, via bank transfer to the personal account (of the buyer) within 10 working days.



We apologize for accepting returns if they have been damaged by misuse.






Substitution:




You can replace the product(s) by contacting us via customer service (whatsapp or email) within seven (7) days from the date you received the order. Subject to stock availability, all shipping and handling charges will be borne by the customer. Products to be returned to us must not have been used, have no Bustan Alward tags and labels removed, if any, be in the same condition as received, in good condition, and in original box or packaging, and be available The original invoice.


The customer will be sent a (return) policy, which he must stick to the front of the sending box for the product(s) and deliver it to the nearest SMSA shipping company by the customer.




has the same value



Less in terms of value, in which case the remaining amount will be transferred to the buyer's account within 10 working days.



We apologize for accepting returns if they have been damaged by misuse.




Product liability




By purchasing products through our website, you acknowledge and agree that Bustan Alward does not bear any legal responsibility for the product, except as provided in the previous paragraphs in connection with the return and exchange of products or refunds of the price paid, and that all responsibility for the products rests with the manufacturer . You can find the manufacturer's product liability terms and conditions on the product package or in the notice attached to the product.




All products should be used strictly in accordance with the instructions, precautions and instructions that come with it. You should always check the ingredients of the products to avoid any possible allergic reactions.



These Returns & Replacements Policy are available in both English and Arabic. In the event of any conflict between the English text and the Arabic text, the Arabic text shall prevail.